FAQ

 

Frequently Asked Questions (FAQ) for The Low Key Company

General Questions

Q: What is The Low Key Company? A: The Low Key Company specializes in handmade candles, concrete vessels, room sprays, and diffusers. We focus on quality, sustainability, and creating products that add warmth and charm to your space.

Q: Where are your products made? A: All our products are handcrafted in-house with love and care, using high-quality, natural ingredients.

Candle Questions

Q: What type of wax do you use in your candles? A: We use coconut apricot wax, known for its creamy texture, excellent cold and hot throw, and clean burn.

Q: Do your candles have wooden wicks or cotton wicks? A: Our candles feature wooden wicks that provide a soft crackling sound, but some candles in our workshops or collections may use cotton wicks.

Q: How long do your candles burn? A: Our fall collection candles in concrete jars have a burn time of approximately 55 hours. Burn times may vary depending on the size and type of candle.

Q: How should I care for my candle? A: To ensure optimal performance:

• Trim the wick to ¼ inch before each burn.

• Allow the wax to melt evenly across the surface during the first burn.

• Avoid burning for more than 4 hours at a time.

Shipping and Returns

Q: Do you offer free shipping? A: Yes, we offer free shipping for orders of $75 or more.

Q: How long does shipping take? A: Orders are typically processed within 5-7 business days and shipped via standard shipping, which takes 5-10 business days.

Q: Do you accept returns or exchanges? A: Due to the handmade nature of our products, we do not accept returns. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we’ll make it right.

Custom and Wholesale Orders

Q: Do you offer custom candles? A: Yes, we offer custom candles for special events, private labels, or personalized gifts. Please reach out to us for more details.

Q: Can I place a wholesale order? A: Absolutely! We’d love to collaborate with you. Contact us for wholesale pricing and terms.

Workshops and Events

Q: Do you offer candle-making workshops? A: Yes, we host candle-making workshops where participants can create a 8 oz candle using coconut apricot wax and cotton wicks. Contact us or check our website for upcoming dates.

Q: Will you be at local markets? A: Yes, we frequently participate in local markets, including the Lakeland Farmers Curb Market. Follow us on Instagram for updates on our schedule.

Product Care and Safety

Q: Are your products safe for sensitive individuals? A: We prioritize using high-quality, natural ingredients. However, if you have specific allergies or sensitivities, please check the ingredient list or reach out to us for details.

Q: How do I clean and reuse concrete vessels? A: Once the candle is finished, remove any remaining wax, wash the vessel with warm soapy water, and repurpose it as a planter, pen holder, or decor piece.

Contact Us

Q: How can I get in touch with you? A: You can reach us via email at info@thelowkeyco.store or DM us on Instagram at @lowkeyco_. We’re happy to help with any questions or concerns!